Please read these Terms of Use carefully. By accessing or using the First Ink Supply website, you agree to follow these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, please do not use the website.
1. Acceptance of These Terms
These Terms of Use govern your access to and use of the First Ink Supply website, including its pages, product listings, online store, customer-account features, forms, articles and other website services.
By accessing, browsing or using the website, you acknowledge that you have read, understood and agree to be bound by these Terms, together with other policies that may apply to your use of the website.
If you purchase products through the website, additional terms relating to orders, shipping, returns and payments may also apply.
2. About the First Ink Supply Website
First Ink Supply operates an online store focused on printing supplies and related products.
Current website categories include digital inks, printing media, plastisol inks and chemicals, together with related printing products and educational information.
We may add, remove, modify or update website features, categories, products and content at any time.
We do not guarantee that every website feature will always be available or operate without interruption.
3. Eligibility to Use the Website
You may use the website only if you are legally capable of entering into a binding agreement under the laws applicable to you.
If you use the website on behalf of a business or organization, you represent that you have authority to act on behalf of that organization.
You are responsible for ensuring that your use of the website complies with applicable laws, regulations and contractual obligations.
4. Customer Accounts
Certain features of the website may allow you to create a customer account.
When creating an account, you agree to provide accurate and reasonably current information.
You are responsible for protecting your username, password and other account credentials.
You should notify us promptly if you suspect unauthorized access to your account.
Never share your password with another person. You are responsible for activity occurring through your account to the extent permitted by applicable law.
5. Products & Product Information
We make reasonable efforts to provide accurate descriptions of products displayed on the website.
Product information may include product names, images, descriptions, sizes, colors, specifications, compatibility information and intended applications.
However, manufacturers and suppliers may change packaging, specifications, formulas or product configurations without notice.
Product images are provided for illustration and may not always exactly match the packaging or appearance of the product received.
Before purchasing a product, customers should review the available specifications and confirm that the product meets their intended application.
6. Printer & Product Compatibility
First Ink Supply offers printing products that may be described as compatible with particular printer systems, models or applications.
Compatibility information is provided as a guide and does not replace the customer's responsibility to verify suitability before purchase or use.
Printer model, firmware version, ink configuration, cartridge or pouch system, printhead condition, substrate and operating conditions can affect compatibility and print performance.
If you are unsure whether a product is suitable for your equipment, we strongly recommend contacting us before placing an order.
Verify Your Printer
Confirm the exact printer model and ink system before purchasing compatible ink.
Need Assistance?
Contact First Ink Supply before ordering if you need help identifying a product.
7. Orders & Purchases
Placing an order through the website constitutes an offer to purchase the selected products, subject to product availability, payment authorization and acceptance of the order.
We reserve the right, where permitted by applicable law, to decline or cancel an order for reasons including product unavailability, pricing errors, suspected fraud, payment problems, shipping restrictions or other legitimate circumstances.
If an order is cancelled after payment has been received, any applicable refund will be handled according to the applicable refund policy and payment method.
8. Prices, Promotions & Availability
Product prices and availability may change without prior notice.
We make reasonable efforts to maintain accurate pricing information, but technical or human errors may occasionally occur.
If a significant pricing or product information error affects an order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order, subject to applicable law.
Promotions, discounts and special offers may be subject to additional conditions and may expire or change at any time.
9. Payments
Orders must be paid using the payment methods made available during checkout.
Payment transactions may be processed through third-party payment providers. Their own terms and privacy policies may apply to payment processing.
You represent that you are authorized to use the payment method submitted for your purchase.
We may delay or cancel an order where payment cannot be authorized or where a transaction presents reasonable indications of fraud or unauthorized activity.
10. Shipping & Delivery
Shipping options, costs and estimated delivery times may depend on the destination, product, carrier and shipping method selected at checkout.
Delivery estimates are generally estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.
Customers are responsible for providing accurate shipping information.
Delays caused by carriers, weather, customs, transportation disruptions or circumstances outside our reasonable control may occur.
11. Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by the applicable First Ink Supply Return and Refund Policy.
Before returning a product, customers should review the applicable return instructions and contact First Ink Supply when required.
Certain products may be subject to specific return restrictions because of their nature, condition, packaging, contamination risk or applicable legal requirements.
Please contact First Ink Supply first when required by the applicable return procedure. Unauthorized returns may delay processing.
12. Product Reviews & User Content
The website may allow customers to submit product reviews, comments or other content.
By submitting content, you agree that you will not submit material that is unlawful, misleading, defamatory, abusive, discriminatory, infringing, fraudulent or otherwise inappropriate.
You should only submit content that you have the right to publish.
First Ink Supply may moderate, edit, refuse or remove submitted content where reasonably appropriate or where required by applicable law.
Customer reviews represent the opinions of the individuals who submit them and do not necessarily represent the views of First Ink Supply.
13. Intellectual Property
Unless otherwise indicated, website content created or provided by First Ink Supply may include text, graphics, logos, photographs, product descriptions, page layouts, designs, articles and other materials.
Such content may be protected by copyright, trademark and other applicable intellectual property laws.
You may access and use website content for personal or legitimate business purposes related to using or purchasing products from the website.
You may not reproduce, copy, modify, republish, distribute, sell or commercially exploit website content without appropriate authorization, except where permitted by law.
Third-party trademarks, brand names and product names remain the property of their respective owners.
14. Prohibited Uses
You agree not to misuse the First Ink Supply website.
Prohibited activities include, where applicable:
- Attempting to gain unauthorized access to website systems or customer accounts.
- Using automated tools to interfere with website operation or abuse website resources.
- Introducing malicious code, viruses or harmful software.
- Using the website for fraudulent or unlawful purposes.
- Attempting to interfere with another customer's use of the website.
- Scraping or systematically copying substantial website content without permission.
- Impersonating another person or business.
- Providing false information for an order, account or transaction.
15. Third-Party Services & Websites
The First Ink Supply website may interact with third-party services, including payment providers, shipping services, hosting providers, analytics tools and other technology providers.
Third-party services may have their own terms, policies and conditions.
We are not responsible for the independent policies, content, availability or practices of third-party websites or services that we do not control.
16. Website & Product Disclaimers
We strive to provide useful, accurate and up-to-date website information.
However, to the maximum extent permitted by applicable law, the website and its content are provided without guarantees that the information will always be complete, current, uninterrupted or error-free.
Product descriptions and compatibility information are provided for informational purposes and should be independently verified before purchase or use.
Nothing in these Terms is intended to exclude consumer rights or legal protections that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, First Ink Supply will not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to your use of the website or products purchased through the website.
This may include losses associated with business interruption, lost profits, lost data or other consequential losses where such limitations are legally permitted.
Nothing in these Terms limits liability or removes rights that cannot legally be limited or excluded under applicable law.
18. Changes to These Terms
First Ink Supply may update these Terms of Use from time to time to reflect changes to the website, products, services, business practices or applicable legal requirements.
Updated Terms will be posted on this page and the revision date will be updated accordingly.
Your continued use of the website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by law.
19. Questions About These Terms?
If you have questions about these Terms of Use, a product, an order, compatibility or any other website-related matter, we encourage you to contact First Ink Supply.
Need Product Assistance?
Contact us before purchasing if you are unsure about compatibility or product specifications.
Have a Website Question?
Our Contact page is available for questions regarding the website, accounts and orders.