Please read this Privacy Policy carefully. By using the First Ink Supply website, you acknowledge that you have read and understood this Privacy Policy and the practices described here, subject to applicable law.
1. Introduction
Welcome to First Ink Supply. We operate an online store offering printing-related products, including digital inks, compatible inks, printing media, plastisol inks and chemicals.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy describes the types of information that may be collected when you visit our website, create an account, place an order, contact us, subscribe to communications or otherwise interact with our services.
This policy should be read together with any other policies or notices displayed on our website, including our Terms and Conditions and Return or Refund Policy, where applicable.
2. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide and information generated automatically through your use of the website.
Information You Provide
This may include information such as:
- Your name and contact information.
- Billing and shipping information.
- Email address and telephone number.
- Account login information.
- Information you provide when contacting customer support.
- Information submitted through forms, newsletters or other website features.
- Information associated with product reviews or other content you voluntarily submit.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, referring pages, pages viewed and general website activity.
This information may be used for security, analytics, troubleshooting and improving the website experience.
3. How We Use Your Information
Personal information may be used for legitimate business and operational purposes, including:
- Processing and fulfilling orders.
- Communicating with you about your orders.
- Providing customer service and support.
- Managing customer accounts.
- Processing payments through appropriate payment providers.
- Sending newsletters or promotional communications where permitted and where you have provided the necessary consent.
- Improving our products, services and website.
- Detecting, preventing and investigating fraud, abuse or security incidents.
- Maintaining website functionality and performance.
- Complying with applicable legal obligations.
4. Orders, Payments & Transactions
When you place an order through our website, we need certain information to process and fulfill that transaction.
Depending on the transaction, this may include your name, billing address, shipping address, email address, telephone number, order details and other information necessary to complete your purchase.
Payment transactions may be processed by third-party payment service providers. Payment information may therefore be handled directly by the applicable payment provider according to its own privacy policy and security practices.
First Ink Supply does not intend to store complete payment-card information on its own website where payment processing is handled directly by a third-party payment provider.
5. Customer Accounts
Our website may allow customers to create and maintain an online account.
Account information may be used to provide account functionality, maintain order history, assist with customer service and provide a more convenient shopping experience.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
7. Email, Newsletter & Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use the information you provide to send product information, updates, promotions or other communications.
Where required by applicable law, promotional communications will be sent based on your consent or another legally permitted basis.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting us.
Please note that transactional communications, such as order confirmations, shipping notices and important account-related messages, may still be sent when necessary to provide the service you requested.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining accounts, providing customer support, resolving disputes, maintaining business records and satisfying legal or accounting requirements.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
10. Data Security
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted to or stored through our website.
11. Your Privacy Rights
Depending on your jurisdiction and applicable privacy laws, you may have certain rights relating to your personal information.
Possible Privacy Rights
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing where applicable.
- Opt out of promotional communications.
To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.
12. Children's Privacy
Our website is intended for general consumers and businesses and is not directed specifically toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.
13. Third-Party Websites & Services
Our website may contain links to third-party websites, services, social-media platforms, payment providers or other external resources.
Once you leave the First Ink Supply website, the privacy practices of the third party are governed by that third party's own policies.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website features, legal requirements or privacy practices.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically to stay informed about how personal information is handled.
15. Contact First Ink Supply
If you have questions about this Privacy Policy, want to request access to your personal information, or would like to exercise an applicable privacy right, please contact First Ink Supply through our website.
Please provide enough information for us to understand and respond to your request.