Refund and Returns Policy

First Ink Supply — Information about product returns, refunds and exchanges.

At First Ink Supply, we want you to have a positive purchasing experience. This policy explains how to request a return, refund or exchange for products purchased through our website.

Please contact our team before returning any product so we can review your request and provide the appropriate instructions.

1. Return Eligibility

Our standard return period is 30 days from the date of purchase, subject to the conditions of this policy. Please contact us to confirm eligibility before sending a product back.

Eligible products should generally:

Be unused and in their original condition.
Be returned in their original packaging, with applicable seals intact.
Include proof of purchase or an order number.
Meet any product-specific return requirements.

Ink and printing supplies: Contact us before returning ink cartridges, ink bottles, bulk ink, cleaning solutions or other consumables. Opened, installed, contaminated or improperly stored products may not qualify for a standard return. Defective products will be assessed individually, subject to applicable law.

2. Non-Returnable Products

Some products may not be eligible for return, except where required by law or otherwise approved by First Ink Supply.

Opened or used ink and chemical products, subject to applicable exceptions.
Products damaged through improper handling, storage or use after delivery.
Custom-made or special-order products where exclusion is permitted.
Gift cards or downloadable products, where applicable.
Items identified as final sale, subject to applicable law.

If you are unsure whether your purchase qualifies, please contact us before returning it.

3. How to Request a Return

Contact us: Visit our Contact Us page and provide your order number, product details and reason for the return.
Wait for approval: Our team will review your request and provide return instructions.
Prepare your package: Pack the product securely according to the instructions provided.
Ship your return: Use the return address provided by our team. Do not send products to an unconfirmed address.

Please obtain return instructions before shipping your product to avoid unnecessary delays.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue and photographs of the product and packaging, if available.

Depending on the circumstances and applicable law, an approved claim may qualify for a replacement, exchange, refund or another appropriate remedy.

5. Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer or payment provider.

Sale Items

Sale items are generally non-refundable under our standard policy unless otherwise stated at purchase or required by applicable law. Contact us if you have questions about a specific order.

6. Late or Missing Refunds

Check your bank or payment account again.
Contact your card issuer or payment provider to check for pending transactions.
If your refund is still missing, contact us with your order number and refund details.

Our team will review the transaction and help you determine the next step.

7. Exchanges and Replacements

Exchanges or replacements may be available for products confirmed to be defective, damaged or incorrectly supplied. Eligibility depends on the circumstances and applicable law.

Please contact us before returning an item so we can explain the available options.

8. Return Shipping Costs

Unless the return concerns an error on our part, a defective product or another situation where we are responsible under applicable law, customers may be responsible for return shipping costs.

Original shipping charges may not be refundable where permitted by law. Any applicable deductions will be explained when your return is authorized.

We recommend using a trackable shipping service and keeping your shipping receipt.

9. Gift Purchases

If you received a product as a gift and need to return it, please contact us before shipping the item. We will review the order details and explain the available options.